Support Staff Employment Opportunity

Manager, Sales & Retention

College of Extended Learning UNB Fredericton

Competition #:#071-17.18Closing Date:October 20, 2017 4:30PM
Employment Group:A.P.T.Salary or Rate:$49,311 - $64,105 Per Annum
Employment Date:(tentative)As soon as possible Hours per Week:Full-time (36.25 HPW)
Position Length:(tentative)3 year termFunding:University budget

Additional Notes

NOTE: The position was previously advertised and closed September 15, 2017. Previous applicants need not re-apply.

All applications will be re-submitted in the competition


The Manager, Sales & Retention manages a diverse, cross-functional team comprised of sales and client retention positions. This position carries significant responsibility for the development, implementation and coordination of annual cycle of sales and retention activity, and related administration, to increase program revenue. This position requires dynamic leadership and superior skills in working with people at all levels to build long term relationships, meet client expectations and achieve CEL targets.
Representative Responsibilities
·    Build and manage an operations team that drives sales and account management efforts, as well as execute tactical and strategic initiatives/projects.
·    Set and meet sales targets; develop strategies for achieving targets; map potential customers and generate leads.
·    Maintain sales volume, product mix, and selling price by keeping current with supply and demand.
·    Establish and implement a CRM plan, using the full marketing mix, targeting prospective students from the point of inquiry through to enrollment with a focus on conversion targets.
·    Manage long-term strategic customer relations.
·    Oversee customer success activities and drive outcomes, define and optimize customer life cycle and standardize interventions at critical pinch points and monitor student risk levels.
·    Increase renewal rates and expand revenue through cross-sell and up-sell.
·    Define operational metrics and establish tracking system to measure effectiveness of customer success.
·    Collaborate with sales, marketing, analytics and support teams to jointly develop and drive strategies that impact customer by continuously enhancing the customer experience related to product, timeliness and consistency of deliveries.
·    Define segmentation of customer base and varying strategies to optimize targeting and tactics for improved retention.
·    Interact significantly with other CEL units and senior staff, as well as external partners, corporate clients and initiatives under the umbrella of CEL.
·    Collaborate with development team to drive programs related to new product quality and specifications, manage life cycle of products and provide feedback on product quality and market trends
·    Contribute significantly to planning and implementing overall business process changes by identifying areas where improvements are needed, and by researching, suggesting and implementing potential approaches to process and policy improvement.
·    Manage any required human resource adjustments and seek support of related non-academic departments.
·    Bachelor’s degree in field of Business, Sales, Marketing, (Mastered preferred).
·    6 or more years’ of relevant work experience. Excellent interpersonal and communication skills.
·    Formal experience in performance management, project management and business improvement. Six Sigma, Lean, TQM or other business process improvement methodology an asset. Strong background in data analyses & quantitative analysis tools.
·    Experience working in a fast paced and changing environment; ability to effectively plan, organize and prioritize work.
·    Proven track record as a people manager, managing diverse, cross-functional teams and external stakeholders.
·    Experience in growing sales and building customer base, leading customer engagement and retention strategies.
·    Comfortable with prospecting and networking process and ability to build strong long-term relationships.
·    Must have a collaborative mindset, solutions-oriented approach and ability to think critically.
** To be given consideration for this competition, you must demonstrate how, when and where you acquired the requirements outlined for this position. Your resume must present education and work experience in chronological order, with work experience detailed in both months and years, and whether it was part-time or full%u2011time**


For more information, please contact:

UNB Fredericton
Human Resources Room 102
Physics & Admin. Building
Fax: 506-453-4611

UNB Saint John
Financial & Admin. Services
Room 114/115, Oland Hall
Fax: 506-648-5714

We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted.
Applications will be accepted ONLY until the end of regular business hours on the closing date.