Support Staff Employment Opportunity

Arts IT Support Officer

Faculty of Arts UNB Fredericton

Competition #:#125-17.18Closing Date:February 8, 2018 4:30pm
Employment Group:P.T.S.U.Salary or Rate:$44,050 - $57,266 Per Annum
Employment Date:(tentative)As soon as possibleHours per Week:Full-Time (36.25 HPW)
Position Length:(tentative)ContinuingFunding:University Budget


The Arts IT Support Officer reports to, and works closely with the Arts IT Support Coordinator to provide IT support to all Faculty of Arts members, and in particular, to the Department of Psychology. This includes responding to the IT needs of professors/researchers, staff, graduate and undergraduate RA and research students, and guests in the use of UNB-supported information and communication software and hardware technologies, as well as support for special projects, especially those of the Department of Psychology.
Representative Responsibilities
·    Provide technical support to the Faculty of Arts and ensure processes and procedures are aligned with UNB standards.
·    Act as a technical resource on various IT-related projects and initiatives.
·    In conjunction with the IT Support Coordinator, work closely with departmental representatives to ensure non-standard IT support needs are addressed.
·    Provide the Department Psychology and the Psychological Wellness Centre IT services for increasing needs.
·    Provide system setup, installation, configuration and maintenance, including but not limited to hardware, operating systems, and applications; troubleshoot and resolve hardware, software, application and various IT equipment problems.
·    Respond to incidents, requests for service and support, and potentially coordinate resolution with ITS both with teaching and research activities.
·    Assist and advise in the re-designing of research space to accommodate emerging programs of research and ensure positive interactions with Faculty of Arts members.
·    Design, develop, implement and maintain various programs and support existing software packages that are specific to Psychology research and analysis.
·    Administer SONA Participation system.
·    Design, program and modify existing experiments in EPrime software as well as other programming languages.
·    Set up, back up and maintain Checkbox Survey Website. Administer WebServer and applications.
·    Set up, back up, maintain and administer online booking software.
·    Assist in developing research servers and websites when required. Assist in interfacing various physiological devices (EEG, heart rate monitors, Eye tracker sensor technology, etc.)
·    Administer, configure and maintain hardware devices used for confidential experiments/interviews.
·    Work with audio-visual, educational technology, Faculty and graduate students to ensure the technology in the classrooms and labs are installed and maintained.
·    Set up videotaping cameras for research. Maintain both hardware and software of existing IP and CCTV camera systems.
·    Identify general faculty issues; develop and then submit for approval, guidelines and procedures to address these issues.
·    Provide IT consultation and guidance in the renewal of equipment for professors, researchers and administrators.
·    Provide support and repair electronic and computer equipment (coordinate repairs when required.) Build/assemble research experiment equipment and provide recommendations on upgrades.
·    Bachelor Degree in Computer Science, Information Systems, or a related field with three years related technology experience.
·    Knowledge of Windows (IIS7 , SQL Server 2008 , Windows Server 2008-2016, ASP.NET) and Linux based hosting environment (Apache, MySQL, PHP).
·    Windows programming knowledge (VB, C , JAVA for development, Knowledge of HTML/CSS and Photoshop).
·    MCSE and knowledge of Apple IOS is considered and asset.
** To be given consideration for this competition, you must demonstrate how, when and where you acquired the requirements outlined for this position. Your resume must present education and work experience in chronological order, with work experience detailed in both months and years, and whether it was part-time or full-time**


For more information, please contact:

UNB Fredericton
Human Resources Room 102
Physics & Admin. Building
Fax: 506-453-4611

UNB Saint John
Financial & Admin. Services
Room 114/115, Oland Hall
Fax: 506-648-5714

We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted.
Applications will be accepted ONLY until the end of regular business hours on the closing date.