Support Staff Employment Opportunity

Assistant Manager, Student Accounts & Receivable Services

Financial Services UNB Fredericton

Competition #:#090-17.18Closing Date:October 16, 2017 4:30pm
Employment Group:A.P.T.Salary or Rate:$43,691 - $56,798 Per Annum
Employment Date:(tentative)November 20, 2017Hours per Week:Full-Time (36.25 HPW)
Position Length:(tentative)ContinuingFunding:University Budget


The Student Accounts & Receivable Services unit of Financial Services, is responsible for the timely and accurate billing, collection, deposit and recoding of all university revenues. This includes recording all student fees and related charges, processing external invoices for general and research receivables, collection of non-student receivables and administering university trust loans. This position reports to the Manager, Student Accounts & Receivable Services.
Representative Responsibilities
·    Responsible to assist with the hiring of new staff members to the unit from reviewing and selecting from candidate resume, planning and conducting interviews to recommending the new hire. Participate in the interview and selection process as well as Probationary Reviews.
·    Provide supervision and management with clear direction, appraisal and recognition of performance, staff development opportunities and motivation. Promoting quality performance and rapport by fostering a climate of trust and co-operation using tact, diplomacy, persuasiveness and good judgement.
·    Meet with Students who are unable to pay tuition by the due date, discuss payment arrangements and advise them of options.
·    Responsible for resolving complaints and disputes with students and customers disputing policies and procedures relating to refund procedures, freezing of IT Services and collection of overdue fee and taking appropriate action to resolve the issue.
·    Ensure that all payments received by all methods – mail, on-line banking, wire transfer, imports from third party payment providers including student loans are receipted in a timely manner.
·    Oversee and manage the weekly refund cheque run for all receivables.
·    Ensure refunds are issued in an accurate and timely manner, all adjustments have been made to the applicable receivable, scholarships have been deducted, confirm student loan status and refund appropriate agency.
·    Manage and oversee the collection of overdue student accounts and making the final decision regarding whether to write the account off or send the account to a third party for collections.
·    Review, approve and remit all past due accounts to collection agency. Ensure that staff have done transfers to appropriate Receivable sub ledgers.
·    Review, test and approve new system changes prior to IT patches or upgrades being implemented ensuring that all staff are trained.
·    Act as back-up to the Manager during any absences
·    Post-secondary education. Minimum of 7 years’ experience in a mid-to-large financial environment, preferable post-secondary, working with a computerized system with at least 2 years of supervisory experience. An equivalent combination of education, training and experience will be considered.
·    Customer service focus, strong verbal and written communication skills and excellent organizational, technical and problem solving skills. Account collection and/or lending experience is an asset.
·    Sound understanding of accounting principles along with a high aptitude for math and attention to detail.
·    Highly proficient computer skills with the ability to do data sharing with external agencies.
·    Ability to adapt to work under pressure of time constraints, and to meet deadlines, while maintaining accuracy in detailed tasks.
·    Have a customer-focus attitude with the ability to provide clear explanations of decisions in a straight forward manner.
·    Knowledge of latest versions of Microsoft Office with excellent Excel skills.
·    Ellucian Colleague experience would be an asst.
·    Excellent knowledge of CRA guidelines as they apply to T2202A and T4A.
** To be given consideration for this competition, you must demonstrate how, when and where you acquired the requirements outlined for this position. Your resume must present education and work experience in chronological order, with work experience detailed in both months and years, and whether it was part-time or full-time**


For more information, please contact:

UNB Fredericton
Human Resources Room 102
Physics & Admin. Building
Fax: 506-453-4611

UNB Saint John
Financial & Admin. Services
Room 114/115, Oland Hall
Fax: 506-648-5714

We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted.
Applications will be accepted ONLY until the end of regular business hours on the closing date.