Support Staff Employment Opportunity

Account Manager (2 positions available)

College of Extended Learning UNB Fredericton

Competition #:#086-17.18Closing Date:January 22, 2018 4:30pm
Employment Group:P.T.S.U.Salary or Rate:$42,695 - $55,507
Employment Date:(tentative)As soon as possible Hours per Week:Full-Time (36.25 HPW)
Position Length:(tentative)3 Year TermFunding:University Budget

Additional Notes

NOTE: The position was previously advertised and closed October 20, 2017. Previous applicants need not re-apply. All applications will be re-submitted in the competition.


The Account Manager is accountable for the overall functions of the sales cycle and in managing relationships with learners, channel partners, key account decision makers, and various internal and external stakeholders. The position effectively executes strategies to increase enrollment and retention in programs/courses under the umbrella of CEL. They also contribute to the overall BD & Sales unit operation through planning and conferring with unit leads to assist in the development of marketing strategies.
Representative Responsibilities
·    Manage and grow key accounts to achieve sales targets through the implementation of appropriate and unique strategies.
·    Increase retention rates and expand revenue through cross-sell/up-sell; Direct sales contact with current and potential clients, via face-to-face meetings, direct calls, cold calls, trade shows, exhibits, etc. Extensive travel is required.
·    Participate in strategic account planning process; Maintain sales funnel; Implement effective sales tactic measures.
·    Ensure the timely and successful delivery of solutions according to customer needs/objectives ensuring high satisfaction ratings.
·    Act as lead point of contact for all matters specific to accounts; build and maintain strong long-lasting advisor/learner and advisor/key account relationships.
·    Assess, clarify and validate learner and key account needs and recommend appropriate product solutions.
·    Identify key accounts that would benefit from off-the-shelf and customized contract training though solution selling.
·    Collaborate closely with customer support units to meet account performance objectives, as well as customer expectations through complimentary cross-functional efforts.
·    Play critical role in ensuring timely interaction and communication with development and delivery teams; Provide guidance to business development and sales teams in the development of strategic marketing plans and budgets.
·    Remain current with the competitive landscape; Evaluate threats and work with analytic, marketing and operation teams to develop appropriate strategies; Assist in the identification and evaluation of business opportunities through best practices and trends.
·    Maintain data and information relevant to key accounts; Update sales and client satisfaction data in the CRM; Prepare reports on account status and forecasts, and key account metrics.
·    Minimum of a Bachelor’s Degree preferred, with coursework in sales and marketing.
·    5 – 8 years experience in solution selling; 2 years proven team, people and project management experience; Demonstrated experience and success at working as a member of a team; Previous experience in a post-secondary institution, or working with clients from a post-secondary institution.
·    Strong sales skills and experience, and demonstrated ability to drive sales to achieve targets.
·    Proven ability to work under pressure to meet aggressive sales targets and high expectations; Ability to work with difficult people; Ability to take care of key account and learner relationships and develop new ones.
·    Ability to manage multiple projects, objectives and priorities; Ability to balance shifting demands and maintain priorities.
·    Strong problem solving and critical thinking skills; Excellent writing, organizational and communication skills.
·    Keen awareness of the balance between entrepreneurship and academia: Capacity to motivate others.
·    Strong computing skills and the ability to adapt to new technologies quickly; Knowledge of MS Office Suite or equivalent; experience in Colleague and with a customer relations management system.
** To be given consideration for this competition, you must demonstrate how, when and where you acquired the requirements outlined for this position. Your resume must present education and work experience in chronological order, with work experience detailed in both months and years, and whether it was part-time or full-time**


For more information, please contact:

UNB Fredericton
Human Resources Room 102
Physics & Admin. Building
Fax: 506-453-4611

UNB Saint John
Financial & Admin. Services
Room 114/115, Oland Hall
Fax: 506-648-5714

We thank all applicants for their interest but wish to advise that only those selected for an interview will be contacted.
Applications will be accepted ONLY until the end of regular business hours on the closing date.