Jackie Butler   2006 Distinguished Service Award Recipient

Jackie Butler is a generous spirit and a valued colleague. She works for Media Services and is responsible for delivering and setting up electronic equipment in D'Avray Hall.

She has been a  member of the University of New Brunswick Community for nearly thirty years and most of her service has been with the Faculty of Education. Every day, she transforms what some might call a rather dry job into an opportunity to meet, help, and serve people. She takes her job seriously and she does it superbly.

Jackie is knowledgeable about the technical peculiarities of the many different machines, modern and archaic, that we have in D'Avray Hall. Despite major changes in instructional technology over the years, Jackie has kept up to date with the latest innovations and is extremely knowledgeable in this area. She has played an important role in teaching faculty and students how to use technology in the classroom and as such has had a significant impact throughout the classrooms of New Brunswick and beyond. Jackie makes the technology work for people and removes the fear and apprehension often associated with operating new equipment. Her competence is much appreciated.

Jackie not only performs her job with patience, cheerfulness and dedication, but she often goes above and beyond to accommodate people. Stories abound of Jackie returning after hours, checking in on the weekends, and coming through with last minute solutions. During moments of technological crisis in classrooms, "Go see Jackie," "Ask Jackie," and "Jackie! Help!" are common utterances. People know that they can turn to Jackie for assistance when the technology fails; she is a person you can count on.

Jackie is a highly visible presence in D'Avray Hall. Indeed, we've all grown accustomed to seeing that seemingly self-propelled equipment cart moving through the corridors with Jackie's relatively short stature obscured by the tall machines. She is typically smiling, greeting students, staff, and faculty, and all the while getting the job done.

What makes Jackie special is not simply that she does her job competently and graciously. It is that she does that while also taking the time to meet and know the people with whom she works. She makes an effort to make a personal connection and that in this fast-paced, technology-oriented world, makes her stand out. As one student said, "She is a breath of fresh air in the stuffy halls of academia, and a very much needed service provider."

Jackie Butler makes a difference in her workplace and in the lives of those with whom she works. She serves as a reminder that true service is not simply about completing tasks and fulfilling expectations. It is also about caring and connection. These are the characteristics that make Jackie Butler an excellent candidate for the University of New Brunswick Distinguished Service Award.

Sharon Myers, Ed.D.


Counselling Psychology

April 11, 2006