Dealing with Difficult People

Download the Human Resources Management brochure

CMPW 1034

Early bird pricing and group discounts are available. See below for details.

Do you feel as though you are wasting a lot of time having to deal with an employee's irritating and difficult behaviour? A few of them are difficult only some of the time. Then there are those who are a little touchy, too sensitive, on edge, stressed out and explosive - most of the time!

Are they: a) getting you down; b) wearing you down; c) slowing you down?

The ability to handle difficult people and cope with disruptive behaviour is an essential skill in today's high stress environment.

Participants will learn techniques and approaches to effectively respond to difficult people and improve performance.

Key Objectives

  • Identifying and understanding the behaviour of difficult people that undermine performance.
  • Exploring, understanding and evaluating your reactions to difficult people.
  • Diffusing emotionally charged situations.
  • Develop a personal strategy to create and apply appropriate responses to difficult co-workers.
  • Learn to say “No”.
  • Recognizing your defensive reactions.

Who should attend?

Managers, supervisors and team leaders who want to feel more comfortable when confronting inappropriate employee behaviour.





November 28, 2017
8:30 a.m. - 4:30 p.m.
Fredericton, NB
$350 +HST: Register by Oct 28, 2017 for special early bird pricing (save $45)
+HST: Register after Oct 28, 2017 for standard pricing
Register now

Send 3 or more participants from your company and receive a 10% discount. Contact an account manager for more information.
Note: Early bird pricing and group discounts cannot be combined.


Professional, passionate and knowledgeable, Michael MacLean, CHRP is a compelling speaker, an award winning seminar leader, and a management consultant who is well known for his expertise in management development and human resource issues. His highly interactive and informative sessions offer significant insights into people, performance improvement, legal perspectives, and effective management. Acknowledging that corporate growth through productivity improvement is critical for success, he helps organizations translate the development needs of managers and supervisors into the essential skills and knowledge they need to succeed in today's highly competitive global marketplace.

For more information

Tel.: 506-453-3503 / Toll Free: 1-866-599-4646

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