Conflict Resolution Seminars

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Conflicts are a major source of frustration in companies. Poorly managed, conflict poisons the workplace, make people sick and sometimes turns into drawn-out legal battles. Productivity suffers and costs ignite.

However, properly managed, conflicts can make organizations prosper and become a source of growth and fulfillment.

Sharpen your conflict management skills through a series of three workshops guiding you to sound and effective conflict management.

Conflict Resolution in the Workplace: Manager’s Role

CMPW 8062

Early bird pricing and group discounts are available. See below for details.
Conflict Resolution Seminars

The skill of the manager to manage conflicts diligently promotes organizational effectiveness and overall workplace performance. Managers and their leadership teams have so much to gain from implementing corrective approaches when a dispute arises. The purpose of this workshop is to broaden the knowledge of conflict resolution practices and equip managers with tools to make informed choices about methods to use when a conflict arises.

Learning objectives
  • Distinguish conflict management approaches based on power, rights and interests.
  • Applying the approach based on the interests and needs.
  • Understanding the intensification of conflicts and the importance of managing conflicts promptly.
  • Distinguish the costs and benefits associated with conflicts.
  • Understanding Conflict resolution policies in organizations.





October 27, 2017
8:30 a.m. - 4:30 p.m.
Fredericton, NB
$350 +HST: Register by Sept 27, 2017 for special early bird pricing (save $45)
+HST: Register after Sept 27, 2017 for standard pricing
Register now

Send 3 or more participants from your company and receive a 10% discount. Contact an account manager for more information.
Note: Early bird pricing and group discounts cannot be combined.

Conflict Resolution for Individuals

CMPW 8063

In this workshop, the focus is on developing personal skills associated with the resolution of disputes through an approach based on the interests and needs of the individual. It explores the pervasive role of perception and presumptions in interaction with others. The workshop will equip participants to soundly manage their conflicts through greater appreciation of the factors that impact conflict and facilitate better communication with each other.

Learning objectives
  • Lead discussions based on collaboration.
  • To highlight the interests and needs.
  • Recognize the role of perception in conflict.
  • Recognize and manage presumptions.
  • Identify sources of conflict.
  • Apply the statements "I".
  • Apply active listening.





March 20, 2018 8:30 a.m. - 4:30 p.m. Fredericton, NB $395 +HST Register now

Conflict Resolution for Team Managers: Facilitate Conflict

CMPW 8065

When conflict erupts between employees, the relationship can deteriorate to the point where interpersonal communication becomes deficient or non-existent. In a leadership role, managers may take action to facilitate dispute resolution. Participants will learn how to remain impartial and avoid imposing a solution. Acquiring this art and practice is the goal of this workshop.

Learning objectives
  • Learning to facilitate the resolution of conflicts between two or more people.
  • Understand and apply the principles of facilitation.
  • Apply communication techniques.
  • Understanding the process of triangulation.
  • Learning to manage emotions.





June 15, 2018 8:30 a.m. - 4:30 p.m. Fredericton, NB $395 +HST Register now
  1. Decreased time spent on disagreements and conflicts between team members, thus improving productivity.
  2. Reduced stress because problems and conflicts are faced and solved instead of ignored or avoided.
  3. Creates a climate openness because employees feel more inclined to bring up their issues and working out their differences
Who should attend?

All business professionals and people managers wishing to become better at managing conflict in the workplace in order to build stronger organizations and communities.


Certified Mediator Alain Paulin  specializes in conflict management since 1998. He launched Facilitation Sphera inc. in 2013, a company offering mediation, facilitation and training. He made his career in the Government of Canada for 24 years successively in communications, human resources and conflict resolution, including eight years as a mediator in the Department of National Defence. He has worked in both official languages ​​as a mediator, facilitator and trainer from coast to coast. He also worked in the Central African Republic, Dominican Republic, Uganda and Kenya on behalf of the Canadian Institute for Conflict Resolution, the Danish Refugee Council, the Danish Deming Group and the United Nations .

Alain holds a Bachelor of Arts (Communication) and a certificate in conflict management. He is currently pursuing graduate studies in peace and conflict. He has attended numerous professional development workshops in Canada and the United States. He currently serves on the board of the Institute of Mediation and Arbitration of the Atlantic.

For more information

Tel.: 506-453-3503 / Toll Free: 1-866-599-4646

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