How to Improve Your IT Service Management with ITIL
Many IT departments and organizations would like to truly improve the quality of the IT services they provide to their clients.
There are many ways of implemented ITSM practices in your organization. Some approaches will truly support the Service Improvement you wish to achieve but some other will simply implement changes and technology with limited results.
Come and discover some of the successful ways ITIL processes were adopted by IT departments and organizations.
The quality of your IT services should be measured before, during and after your IT Service Improvement initiatives. Learn some key considerations on how to plan and execute this.
Some of the key topics will be:
- Typical ITSM implementation approach
- Key roles to support your implementation
- Critical success factors to make your ITIL implementation a successful one
- Typical benefits of ITIL Implementation
- How to confirm and demonstrate that your ITIL processes delivered value
About the speaker
itSMF Jean-Claude Beaudry, senior ITSM consultant and advisor, co-founder of Qualiti7, has more than 20 years of information technology experience, with about 15 years in Service Management, gained mainly in the telecommunications, aerospace, municipal, education and financial sectors.
Mr. Beaudry has implemented IT service management (ITSM) processes based on globally recognized standards (ITIL framework) in many organizations and his experience with IT support environments and service desks helps him to accurately identify needs and market trends in ITSM.
A senior ITIL trainer since 2002, and being one of the first trainers to provide the ITIL V3 training, he is recognized as one of the leaders is the field of ITIL training in Canada. Certified ITIL V3 EXPERT, he holds all the ITIL V3 certifications and teaches all the ITIL courses. He has delivered many dynamic conferences both in Canada and in France. He has been an active member if itSMF and is currently a member of the Atlantic Branch Management Team.
Date: September 30, 2013
Location: Wu Conference Centre, UNB Fredericton
Time: 7:30 - 9:00 am
Complimentary continental breakfast
To register please contact:
Ellen Stewart, UNB CEL
506-458-7619 / ellen@unb.ca
