A crisis is any situation that is outside the realm of normal that requires a response. Crises can take all forms. For example, bullying is a crisis for a victim. In a fast-paced world, managers are well served in having the basics in crisis management, understanding the need to protect employee psychological well-being, and legal obligations to employees.
Key Performance Behaviours
Crisis Management Manager success is enhanced by the ability to manage crises.
Aware of the different ways people cope with crisis
Has a defined crisis management model
Understand the manager’s role in crisis management
Confident in my crisis management skills
Understand what skills need to be kept current
Able to help others during a crisis
Promoting Psychological Safety & Well-being Manager success is enhanced by the ability to protect employee psychological safety and well-being.
Understands the employer’s duty to accommodate
Knows how to develop an accommodation
Understands how to manage attendance management challenges
Has a model for promoting psychological safety in the workplace
Understands how to confront an employee on drugs in the workplace
Understands how to support an employee who is having an emotional breakdown
Employee Law Basics Manager success is enhanced by the ability to respect employee rights with an awareness of employee law.
Understands OHS legislation
Knows how Human Rights apply in the workplace
Knows the current employee labor standards that apply to my workplace
Understands how to apply a collective agreement
Knows the red flags for when I should obtain legal advice