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College of Extended Learning

Conflict Resolution for Team Managers: Facilitate Conflict Resolution

CMPW 8065

Group discounts available (see below for details)

When conflict erupts between employees, the relationship can deteriorate to the point where interpersonal communication becomes deficient or non-existent. This seminar equips team managers with the practical skills needed to resolve disputes, remain impartial, and find solutions that work for everyone involved.

Program details

Date: Jun. 15, 2018
Time: 8:30 a.m. - 4:30 p.m.
Location: Fredericton, NB
Fees: $395 +HST

Group Discount: Send 3 or more participants from your company and receive a 10% discount. Contact an account manager for more information.

Learning objectives

  • Learn to facilitate the resolution of conflicts between two or more people
  • Understand and apply the principles of facilitation
  • Apply communication techniques
  • Understand the process of triangulation
  • Learn to manage emotions

Who should attend?

All business professionals and people managers wishing to become better at managing conflict in the workplace in order to build stronger organizations and communities.


Certified Mediator Alain Paulin specializes in conflict management since 1998. He launched Facilitation Sphera inc. in 2013, a company offering mediation, facilitation and training. He made his career in the Government of Canada for 24 years successively in communications, human resources and conflict resolution, including eight years as a mediator in the Department of National Defence. He has worked in both official languages as a mediator, facilitator and trainer from coast to coast. He also worked in the Central African Republic, Dominican Republic, Uganda and Kenya on behalf of the Canadian Institute for Conflict Resolution, the Danish Refugee Council, the Danish Deming Group and the United Nations .

Alain holds a Bachelor of Arts (Communication) and a certificate in conflict management. He is currently pursuing graduate studies in peace and conflict. He has attended numerous professional development workshops in Canada and the United States. He currently serves on the board of the Institute of Mediation and Arbitration of the Atlantic.

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