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College of Extended Learning

Conflict Resolution for Individuals

CMPW 8063

Group discounts available (see below for details)

In this seminar, the focus is on developing the personal skills associated with the resolution of conflicts through an approach based on interests and needs of the individual. It explores the pervasive role of perception and presumptions in interactions, equips participants with the skills to manage conflicts through an appreciation of the factors that impact disputes, and facilitates better communication.

Program details

Date: TBD
Time: 8:30 a.m. - 4:30 p.m.
Location: Fredericton, NB
Fees: $395 +HST

Group Discount: Send 3 or more participants from your company and receive a 10% discount. Contact an account manager for more information.

Learning objectives

  • Lead discussions based on collaboration
  • Highlight the interests and needs of those involved in conflicts
  • Recognize the role of perception in conflicts
  • Recognize and manage perceptions and presumptions
  • Identify sources of conflict
  • Apply "I" statements
  • Apply active listening

Who should attend?

All business professionals and people managers wishing to become better at managing conflict in the workplace in order to build stronger organizations and communities.


Certified Mediator Alain Paulin specializes in conflict management since 1998. He launched Facilitation Sphera inc. in 2013, a company offering mediation, facilitation and training. He made his career in the Government of Canada for 24 years successively in communications, human resources and conflict resolution, including eight years as a mediator in the Department of National Defence. He has worked in both official languages as a mediator, facilitator and trainer from coast to coast. He also worked in the Central African Republic, Dominican Republic, Uganda and Kenya on behalf of the Canadian Institute for Conflict Resolution, the Danish Refugee Council, the Danish Deming Group and the United Nations.

Alain holds a Bachelor of Arts (Communication) and a certificate in conflict management. He is currently pursuing graduate studies in peace and conflict. He has attended numerous professional development workshops in Canada and the United States. He currently serves on the board of the Institute of Mediation and Arbitration of the Atlantic.

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