Was your UCard lost or stolen?
- The first thing you need to do is deactivate your UCard.
- Go to UCard Online accessed through your myUNB Portal Quick Launch menu.
- Once UCard Online opens, click "Card Services" and then "Deactivate Your UCard".
This will freeze the money in your UCard Cash account and Fredericton Meal Plans (Saint John Meal Plans will NOT deactivate). All other UCard services (library, secure access, etc.) will remain active on your UCard until you have been issued a replacement card.
2. Next, get a replacement UCard.
- Go to the UNB Card Office (Fredericton) or the Security & Traffic Office (Saint John).
- A $15 card replacement fee will apply to students.
- Getting a replacement card will deactivate all your card services (except Saint John Meal Plans).
Did you find your lost UCard and haven't replaced it yet?
If you have found your lost UCard, go to UCard Online and under "Card Services" click "Reactivate Your UCard".
Your deactivated UCard services will resume immediately and you can start using it again...but only if it wasn't replaced with a new UCard. If you have replaced it, you cannot reactivate the found card again so you might as well cut it up or throw it in your scrapbook.
You are responsible for all use of your UCard until the card has been deactivated.
