Inside UNB
UCard FAQ
Select one:
- What is the UCard?
- What can I use the UCard for?
- How do I deposit funds in to my UCard account?
- Who is eligible for a UCard?
- Where do I get my UCard?
- Do I need to bring anything with me when I go to get my UCard?
- How much does the UCard cost?
- I just got my UCard, when can I start using it?
- What happens if I lose my UCard?
- Is the UCard a credit card?
- Are receipts issued for UCard transactions?
- How can I tell what the current balance on my UCard is?
- My UCard doesn't seem to be working anymore, what should I do?
- I have more questions, who should I ask?
The UCard is the University of New Brunswick's official Photo ID Card. Much more than a simple ID, this card gives you discounts around town, access to library resources, entry to URec facilities, meal plans, entrance to exams and secure areas and can even be used as a campus debit card.
Your UCard provides you with access to the following services:
- Your UNB Library Account
- uRec Facilities
- Private Labs
- Meal Plans
- Required Identification for Exams
You can also deposit funds into your card account and use it to make purchases at any Sodexo food service location on the Fredericton campus.
As the UCard program expands, more services will be added to this list. Stay tuned to the UCard Website for more details to come.
How do I deposit funds in to my UCard account?
You can add money to your UCard account at the UCard Office in the SUB (Student Union Building) Room 106 or directly online via the myUNB Portal by clicking on the UCard Online button in your Quick Launch menu.
All UNB students, as well as faculty and staff who are paid directly by UNB and official UNB guests, are eligible for a UCard.
To obtain your UCard, visit the UCard Office located in the Student Union Building, room 106 (right off the main lobby). Visit the Contact Us page for office hours.
Do I need to bring anything with me when I go to get my UCard?
All you need in order to receive your UCard is your UNB student, faculty/staff or guest ID number. You may be asked to present a government-issued Photo ID (e.g. driver's license, passport, or age of eligibility card), however this is not required.
Students: Your first UCard is free. All replacement cards after that are $15.00 (taxes included) for each replacement.
If you are entering a new program after completing a previous degree, you are allowed a new card issued at no cost, and may be requested to have a new photo taken.
I just got my UCard, when can I start using it?
You can start using your UCard right away!
What happens if I lose my UCard?
If your UCard is lost or stolen, you can quickly and easily deactivate your card via UCard Online accessed through your myUNB Portal Quick Launch menu.
Once UCard Online opens, click "Card Services" and then "Deactivate Your UCard".
This will freeze the money in your General account and Meal Plan Cash used to purchase goods and services located on the Fredericton campus only.
All other UCard services (library, secure access, etc.) will remain active on your UCard until you have been issued a replacement card from the UNB Card Office.
If you have found your UCard, please go to UCard Online and under "Card Services" click "Reactivate Your UCard".
If your card is gone for good, visit the UNB Card Office for a replacement card. A $15 card replacement fee will apply to students.
You are responsible for all use of your UCard until the card has been deactivated.
No. You cannot use your UCard to make purchases unless you have first deposited money into your card account.
Are receipts issued for UCard transactions?
Receipts are available by request at all Sodexo food service locations on campus. Your transaction history can also be viewed by going to UCard Online.
How can I tell what the current balance on my UCard is?
You can access your account at UCard Online from your myUNB Portal to see your balance and transaction history. You can also ask for your card balance at any Sodexo location on campus or at the UNB Card Office.
My UCard doesn't seem to be working anymore, what should I do?
If you are experiencing problems using your card, please contact the UNB Card Office and they will help find a solution.
I have more questions, who should I ask?
If you have any more questions, please contact the UNB Card Office.
